- RETURN POLICY SHIPPING POLICY CONTACT US
Unopened products may be returned to GrowPharm for credit if they are returned within 10 days of the original sale. If returning merchandise, you are required to pay all shipping charges to GrowPharm plus a 20% restocking fee. All returns must be pre-approved by GrowPharm before return documents and credit can be issued.
For returns made within 10 days of the initial shipment date, we will issue you a refund in the form of your original payment method. Exceptions: if product has been opened, used or damaged.
Expedite Your Return
To expedite your return, please ship item(s) and your packing slip, Return Form stating the reason for the return, to our warehouse at the following addresses.
2600 Lakepointe Parkway
Odessa, FL 33556
Please allow 3-5 business days from merchandise receipt for your return to be processed. You will receive an email confirmation. Please allow up to 10 business days for your account balance to reflect the refund. This timeframe varies by bank.
For Your Protection
Please send your return via carriers who offer package tracking such as FedEx or UPS (be sure to retain your tracking receipt for future reference). Grow Pharmaceuticals is not responsible for lost shipments. Shipping charges are non-refundable.